Privacy Policy

Hoglom, a premium hangar store in Germany. At Hoglom, we value your confidence and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By using our website and services, you consent to the practices described in this

Information We Collect

  • Personal Information: When you visit or make a purchase from Hoglom, we may collect personal information such as your name, email address, postal address, telephone number, and payment details (handled securely by our payment processors, Stripe and PayPal). We require this information to process your orders, provide customer support, and keep you informed about your purchases.
  • Browsing Information: Like many websites, we automatically collect certain non-personal information, including your IP address, browser type, operating system, and referring websites. This data helps us improve our website’s functionality and user experience.
  • Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to remember your preferences, analyze traffic, and deliver customized content and offers. You can manage or disable cookies through your browser settings, but this may affect certain site features.

How We Use Your Information

  • Order Processing: We use your personal information to process and fulfill your orders, including order confirmation, shipping, and returns. This is essential to provide the services you request.
  • Customer Support: Your information helps us provide responsive customer support. We may use your contact details to address inquiries, resolve issues, or provide updates on your orders.
  • Marketing Communications: With your consent, we can send you marketing communications, promotions, and product updates. You have the right to opt-out at any time by clicking the “unsubscribe” link in our emails.
  • Analytics and Improvements: We analyze non-personal information to improve our website, products, and services. This helps us tailor your experience and enhance the quality of our offerings.
  • Compliance: We use your information to comply with legal obligations and regulations. It includes tax reporting, fraud prevention, and data security measures.

How We Protect Your Information

We are committed to protecting your personal information. Hoglom employs industry-standard security measures to protect your data. Our website uses SSL encryption to protect data transmission, and we regularly update our security protocols to protect against unauthorized access, disclosure, alteration, or destruction of your information.

Information Sharing

We respect your privacy and do not sell or rent your personal information to third parties. However, there are specific circumstances where we may share your information:

  • Service Providers: We engage trusted third-party service providers to assist with various business operations, such as payment processing, shipping, and marketing. These service providers have access to your personal information only for the purpose of performing their functions and are bound by confidentiality obligations
  • Legal Compliance: In rare instances, we may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. This includes addressing security or fraud issues.
  • Business Transfers: In the event of a business sale, merger, consolidation, or transfer, your personal information may be part of the assets transferred. We will notify you of any such changes or updates.

Your Rights

You have rights over your personal information:

Access and Correction: You can access and update your personal information through your account on our website.

  • Opt-Out: You can choose not to receive marketing communications from us by unsubscribing from our emails or by contacting our customer support team.
  • Data Deletion: You can request the deletion of your personal information unless we are required to retain it for legal or business reasons.
  • Data Portability: You can request a copy of your personal data in a structured, machine-readable format.

To exercise these rights or for any privacy-related inquiries, please contact our privacy team at support@hoglom.com.

Children’s Privacy

Our services are not directed towards children under the age of 13. We don’t knowingly collect personal information from children, and if we become aware of such information, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or email. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

Contact us

If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us at support@hoglom.com. Our dedicated privacy team is here to assist you.

24/7- Support
Store name: Hoglom
Store Mail: support@hoglom.com
Store Phone: +49 178 4165688
Store Location: Kasseler Str., 99817 Eisenach, Germany

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