Shipping policy

Shipping Locations

Hoglom currently offers shipping services exclusively within Germany. We don’t offer international shipping options at this time.

Order Processing

  • Handling, Transit, and Order Cut-Off Time:
    • Generally, our order handling time is 1-2 business days (Mon-Fri)
    • Our order transit in 3-5 business days (Mon-Fri)
    • Our order cut-off time is 06:00 PM (GMT+01:00) Central European Standard Time (Berlin)
  • Order Confirmation: Once your order is processed, you will receive an email confirmation with the order details, including the shipping address. Please review this information carefully and contact us immediately if any changes are necessary.

Shipping Methods

  • Delivery Services: Hoglom ships orders through reputable delivery services to ensure timely and safe delivery.

Shipping Costs

  • Free Shipping: We offer free shipping on qualifying orders or during promotional periods. Check our website for current free shipping offers.

Tracking Orders

  • Order Tracking: You will receive a tracking number in your shipping confirmation email. This enables you to track the progress of your order from our warehouse to your delivery address.
  • Tracking Updates: Keep in mind that tracking updates may take a little time to become available after your order is processed. Please be patient, and if you have any concerns, please contact our customer support team for assistance.

Undeliverable Orders

In cases where we are unable to deliver an order due to inaccurate or incomplete shipping information provided by the customer, the order may be returned to us. In such cases, we will contact you to confirm the shipping details and arrange for a reshipment. Additional shipping charges may apply.

Contact us

If you have any questions or require further assistance regarding our Shipping Policy, please contact our customer support team at [contact email]. We are here to provide you with a seamless shopping experience and ensure that your orders reach you in a timely and secure manner.

Changes to this Policy

Hoglom reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on our website. We encourage you to review this policy periodically.

Thank you for choosing Hoglom. We are dedicated to providing you with quality products and a reliable shipping experience within Germany.

24/7- Support
Store name: Hoglom
Store Mail: support@hoglom.com
Store Phone: +49 178 4165688
Store Location: Kasseler Str., 99817 Eisenach, Germany

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